This AI Shu User Agreement (the "Agreement") is entered into between you ("User" or "you") and CLOOPEN LIMITED (a company incorporated under the laws of Hong Kong, together with its affiliates, "AI Shu", "we", "us", or "our"), concerning your use of the AI Shu mobile application (the "Product" or the "Software"), an online Chinese learning platform developed and operated by AI Shu. This Agreement is legally binding upon both parties.
This Agreement comprises the body text herein together with all rules, guidelines, notices, and other documents already issued or to be issued by AI Shu. All such documents shall form an integral part of this Agreement and shall have the same legal effect as this Agreement. You must possess full legal capacity and civil rights capacity to enter into this Agreement. Otherwise, you may only register or use the Software under the guidance of your legal guardian.
Prior to utilizing this Product, it is imperative that you thoroughly review the entirety of this Agreement, with special attention to the provisions highlighted in bold. Should any uncertainties arise, it is advisable to seek legal counsel or contact AI Shu's customer support. By accepting this Agreement, you agree to adhere strictly to its provisions and associated regulations.
AI Shu reserves the right to amend the rules, agreements, guidelines, or other documents published periodically in accordance with business requirements. In the event of any amendments, we shall notify you through appropriate means, including but not limited to: publication on the AI Shu App homepage, notifications sent to your registered email address or mobile number, or other designated contact channels. (AI Shu shall not be responsible for any information obtained via unauthorised or unofficial channels.) If you do not agree with any such amendments, you must immediately cease using AI Shu services. The amended agreements shall become effective immediately upon their publication on the AI Shu App and shall form an integral part of this Agreement. Your continued login or use of AI Shu services shall constitute full acceptance of such amendments. Unless explicitly stated otherwise, any new features or services that expand the scope of "Services" shall be subject to this Agreement.
Important Notice: By clicking "I have read and agree to the AI Shu User Agreement" and successfully registering as a user in accordance with AI Shu's procedures, or otherwise utilizing any AI Shu services, you shall be deemed to have fully understood and accepted all terms of this Agreement and to be bound by them. You shall not claim this Agreement to be invalid or seek its rescission on the grounds that you have not read its contents.
AI Shu provides you with access to and utilization of Chinese educational services within the Software, which include, but are not limited to: learning and practicing the Chinese language and pronunciation, utilizing a recording function (to record and playback audio), engaging in interactive conversations with virtual Chinese tutors, and other related services.
Certain services may be provided free of charge, while others may require payment. For paid services, AI Shu will notify you clearly in advance. Only after you confirm your willingness and make the required payment will you be entitled to use such paid services. If you refuse to pay, AI Shu shall have no obligation to provide such paid services. AI Shu reserves the right to adjust the services provided and the relevant fees in accordance with actual circumstances.
You acknowledge and understand that all costs incurred in connection with your use of AI Shu---including, but not limited to, Internet access fees, telecommunications charges, and the purchase or use of computers, mobile devices, and related equipment---shall be borne solely by you.
You further acknowledge and agree that AI Shu provides the foregoing services solely for teaching purposes and to facilitate your Chinese language learning. You shall not use the services to engage in any activity in violation of the laws, regulations, or policies of your jurisdiction. Nor shall you use the services to infringe the lawful rights and interests of AI Shu personnel or third-party partners authorised on the AI Shu platform. Otherwise, AI Shu shall have the right to terminate all services under this Agreement, report to the relevant governmental authorities, and seek full compensation for any losses suffered.
You shall at all times comply with the laws and regulations of the Hong Kong Special Administrative Region ("Hong Kong"), and other jurisdictions where you access or use the Software, as well as the rules, policies, and guidelines issued by AI Shu from time to time.
You represent and warrant that you are a natural person with full legal capacity and civil conduct ability to enter into this Agreement and to assume liability for your actions when utilizing the Software. Should you lack such capacity, you may only register or use the Software under the supervision and with the consent of your legal guardian, who shall assume the corresponding legal liability.
In using the Software, you shall not engage in any unlawful, improper, or otherwise prohibited conduct, including but not limited to the following:
Certain artificial intelligence functionalities are supplied by independent third-party service providers (refer to the Privacy Policy and SDK Directory). You acknowledge and agree that:
AI Shu reserves the right, at its sole discretion and to the fullest extent permitted by law, to monitor, review, and, where necessary, remove any content that violates applicable law or this Agreement. In the event of your breach of this Agreement, AI Shu may:
You shall complete the registration procedures in accordance with AI Shu's requirements in order to access the Software and related services. You represent and warrant that all information and materials submitted during registration are true, accurate, complete, and up to date. AI Shu shall have the right to verify the authenticity of such information but shall not be liable for any loss or damage resulting from your provision of false, inaccurate, or incomplete information. You shall promptly update your registration information in the event of any change thereto.
Subject to compliance with this Agreement, AI Shu grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use one copy of the Software on a compatible device owned or controlled by you.
Unless expressly authorized by AI Shu in writing, you shall not:
You shall use the Software strictly in accordance with this Agreement, the Privacy Policy, and any other rules, policies, or guidelines issued by AI Shu.
You are solely responsible for ensuring that your use of the Software does not:
Where you submit, upload, or otherwise provide content via the Software that is publicly accessible (including but not limited to comments, images, audio, or video), you hereby grant AI Shu a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully transferable and sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in connection with the Software. You further acknowledge that AI Shu may affix its trade name, trademarks, or watermarks to such content.
AI Shu attaches great importance to the protection of your personal data. AI Shu shall collect, use, store, share, transfer, and disclose your personal data strictly in accordance with this Agreement and the AI Shu Privacy Policy , which forms an integral part of this Agreement and has the same legal effect.
AI Shu strictly prohibits any individual or organization from unlawfully collecting, editing, selling, or disseminating your personal data by any means. Should AI Shu discover that you have engaged in such conduct, AI Shu shall retain the right to immediately terminate this Agreement, permanently suspend your account, and pursue all remedies available under law.
You acknowledge and expressly consent that AI Shu may, for the purpose of providing improved services, send you commercial information relating to AI Shu's products and services by means including, without limitation, email and SMS. If you do not wish to receive such communications, you may notify AI Shu accordingly in order to opt out.
You represent and warrant that your use of the Software and related services shall comply with this Agreement, the Privacy Policy, and all applicable laws and regulations of Hong Kong and any other relevant jurisdiction concerning data protection and information security.
All intellectual property rights existing in the Software and any accompanying content, including but not limited to, text, graphics, images, information, software, audio, video, source code, algorithms, design elements, and other materials (collectively, the "Content")---shall remain the sole property of AI Shu or the respective rights holders.
You undertake to respecting intellectual property rights and will solely utilize the Software and the Content for legitimate purposes related to Chinese language learning. Unless expressly authorized by AI Shu or the relevant rights holder in writing, you shall not:
You shall not engage in any conduct that infringes upon the lawful intellectual property rights of AI Shu or any third party, including but not limited to:
Where you post, upload, or otherwise publish any content via the Software that is accessible to the public (the "User Content"), you hereby grant to AI Shu a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and fully sublicensable license to:
All trademarks, service marks, trade names, logos, and trade dress utilized in connection with the Software (collectively, the "Marks") are the proprietary property of AI Shu, its affiliates, or the respective owners thereof. Nothing in this Agreement shall be interpreted as granting you any rights, licenses, or authorizations to use the Marks, unless previously authorized in writing by AI Shu.
To the maximum extent permitted under applicable law, AI Shu disclaims all warranties, whether express, implied, or statutory, with respect to the Software, Content, or services provided hereunder, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.
If you believe that any content made available through the Software infringes upon your lawful rights, you are advised to notify AI Shu by submitting the following information in writing.
Upon receipt and verification of such notice, AI Shu may, at its discretion and where appropriate, remove or disable access to the allegedly infringing material, and may suspend or terminate the accounts of repeat infringers, in accordance with applicable law.
The Software and associated services are neither intended nor designed for deployment in environments or activities where potential failure could legitimately lead to personal injury, loss of life, significant property damage, environmental harm, or endanger national or public security. Such high-risk applications are explicitly prohibited and include, but are not limited to:
You expressly acknowledge and agree that you shall not use, or permit any third party to use, the Software in connection with the above activities. Any breach of this clause shall constitute a material breach of this Agreement, and you shall bear full liability for any resulting losses or damages. AI Shu disclaims all liability arising from any unauthorised high-risk use.
The Software may include links to, or be integrated with, websites, products, or services operated by third parties ("Third-Party Services"). You acknowledge and agree that:
You represent and warrant that all materials and data you provide when using AI functionalities are either original to you or lawfully authorized, and do not infringe upon any intellectual property rights, privacy rights, or other lawful rights of third parties. You acknowledge and consent that any personal data, including sensitive personal data such as information related to minors, biometric identifiers, or financial details, submitted during the use of AI functionalities shall be processed strictly in accordance with this Agreement, the Privacy Policy, and applicable law. AI Shu strongly recommends that you avoid submitting unnecessary or sensitive personal data when using AI functionalities.
To the extent permitted by applicable law, AI Shu may use anonymized or de-identified data derived from your use of AI functionalities for model optimization, algorithmic improvement, statistical analysis, and service enhancement. AI Shu shall not use any personally identifiable information for such purposes unless otherwise required by law or with your renewed consent.
AI Shu may, for commercial, technical, operational, or legal reasons, add, modify, suspend, or terminate any part of the Software or related services. Where material changes occur, AI Shu shall provide at least thirty (30) days' prior notice by way of announcement on the Software homepage or through other official communication channels. If you do not agree to such modifications, you shall immediately cease using the Software. Your continued use after the effective date of the modification shall constitute your acceptance thereof.
Without prejudice to any other rights or remedies, AI Shu reserves the right to, at its sole discretion, immediately suspend or terminate your account and/or access to the Software without liability to you, under any of the following circumstances:
You may terminate this Agreement at any time by ceasing use of the Software and, where applicable, deleting your account in accordance with AI Shu's prescribed procedures.
Upon termination of this Agreement for any reason:
Any provisions of this Agreement which, by their nature, are intended to survive termination, including but not limited to provisions concerning intellectual property rights, disclaimers, limitations of liability, indemnities, and dispute resolution, shall remain valid and enforceable notwithstanding termination of this Agreement.
To the fullest extent permitted by applicable law, the Software, related services, and all content therein are provided on an "as is" and "as available" basis. AI Shu makes no representations or warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, or non-infringement.
AI Shu shall not be liable to you, whether in contract, tort (including negligence), or otherwise at law or in equity, for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, goodwill, data, or other intangible losses, arising out of or in connection with:
You acknowledge and agree that Third-Party Services are operated independently by third parties. AI Shu does not endorse, control, or guarantee their legality, accuracy, reliability, or availability. Your use of such Third-Party Services is at your own risk and subject exclusively to the terms and privacy policies of such third parties.
You acknowledge and agree that AI functionalities may generate outputs that are incomplete, outdated, inaccurate, or otherwise unsuitable as the sole basis for reliance. Such AI-Generated Content is provided only for reference and educational purposes. To the fullest extent permitted by law, AI Shu disclaims all liability for any losses or damages arising from your use of or reliance upon AI-Generated Content.
The Software is not designed for high-risk activities as defined under Clause 6.1. AI Shu expressly disclaims all liability for any loss, damage, or claims arising from any prohibited high-risk use.
Notwithstanding any other provision of this Agreement, AI Shu's total aggregate liability to you for any and all claims arising out of or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount of fees actually paid by you to AI Shu in the six (6) months preceding the event giving rise to the claim, or one hundred United States dollars (USD 100), whichever is greater.
This Agreement, together with the Privacy Policy and any other rules, policies, or guidelines referenced herein, constitutes the entire agreement between you and AI Shu concerning the subject matter hereof and supersedes all prior or contemporaneous oral or written agreements, understandings, or representations.
If any provision of this Agreement is held by a court or other competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
No failure or delay by AI Shu in exercising any right, power, or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.
You may not assign, transfer, or sublicense any of your rights or obligations under this Agreement without AI Shu's prior written consent. AI Shu may freely assign, transfer, or delegate this Agreement, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
AI Shu may provide notices to you by posting them within the Software, sending them to your registered email address, or by other reasonable means. You are responsible for ensuring that your contact information is accurate and up to date.
The parties are independent contractors. Nothing in this Agreement shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and AI Shu.
This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles.
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time of the commencement of the arbitration. The seat of arbitration shall be Hong Kong. The language of the arbitration shall be English. The arbitral award shall be final and binding upon both parties.
If you have any questions regarding this Agreement, please contact AI Shu's customer service department through the designated channels within the Software.
This Agreement is executed in the English language. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.
This Agreement shall become effective upon the date of its publication on the Software or such other date as may be specified by AI Shu.